FAQs

Frequently Asked Questions

 
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You can browse via Category or your favourite brand. Once you have viewed the reviews and have made your choice simply place the items in your basket and move onto the shopping cart (top right hand side of the page) this will take you to the check-out.

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It’s Easy, there are 2 simple ways; (1)Click on the login/register icon at the top right hand of the page. (2)Alternatively, Find the supplements you require and click add to basket. Click on View cart / Checkout, this will lead you to the shopping cart. Once you have entered your personal details you will be required to enter a user name of your choice and a password. For future purchases you will be able to simply log on and pay for your goods.

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Click on the supplement of your choice, then click on the review tab. You can also submit your own review to help other members find the best supplements in the future.

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At Supplement Genie we endeavour to keep your personal details completely private and secure. We do not work with any other third party or give out your details to any other companies. We do however file your e-mail for any future e-mail campaigns and/or newsletters

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Cookies are alphanumeric identifier text files that we transfer to your computers hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as storage of items in your Shopping Cart between visits.

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It is 100% safe to shop with supplement Genie. Once you’ve picked your products and entered your details you have options to pay via Stripe or PayPal both gateways are very secure. Your details are immediately encrypted and processed. We do not manually process card details through a terminal or store card details on a server.

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Not a problem! you can enter an alternate address for every order you place. All deliveries must be signed for.

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Yes our website allows us to monitor our stock inventory, if an item is out of stock you will not be able to purchase it. There may however be occasions where a slight error may occur and product count is not correctly updated. In this instance we endeavour to let you, the customer, know as soon as possible.

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Unfortunately, due to the infancy of this website, this is not something we offer as yet. However, we plan to get something in place as quickly as possible.

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Unfortunately, Our sale products are often dictated by our supplier. They may give us the option to buy some flavours within the range at discounted prices and not others. This leaves us with the decision, do we offer a lesser discount across all variations or do we give a larger discount on the products that we got for discounted prices… If you have any suggestions on how this may work better please feel free to get in touch.

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The 10% Discount on first orders applies to registered customers. Please Register Here in order to take advantage of this offer.

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We may offer featured discount codes from time to time. These codes cannot be used in conjunction with any other offer. This includes other discount codes and Sale Items. These discount codes can, however, be used in conjunction with any Supplement Genie Gift Cards you may have received.

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